Introduction The website www.diahroniki.com is an electronic commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) located at 20A Aeroporou Rodokanaki and is legally represented by Tax ID 800312083 D.O.Y. of Chios and C.O.M.I. No. 12019359000, e-mail address info@diahroniki.com telephone service line of the e-shop: 2271042633. The following terms and conditions will apply to the use of the e-shop under the brand diahroniki.com located at www.diahroniki.com Any user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to as "visitor" and/or "user" or "customer" depending on whether he/she is limited to visiting only the shop or placing an order and selling products and services) is deemed to consent and accept unconditionally the following terms and conditions If a user does not agree with these terms, then he/she must, at his/her own risk, refrain from visiting, using the website and from any transaction or use of the services of the online store (hereinafter referred to as the COMPANY for short).

General conditions

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the e-shop are drawn up in Greek.

Information & Products provided

COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, as regards the identity of COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by entries of electronic data that were made by error / error in common experience and has the right to correct them whenever it becomes aware of their existence.

Limitation of liability

The COMPANY in the context of its transactions from the online store is not responsible and is not liable for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the customer concerned on the basis of the data kept on the availability or not and undertakes in the event of a change in these data, to inform customers in a timely manner of the unavailability so in this case it has no further liability. The online store provides the content (e.g. information, names, names, photos, illustrations), products and services available via the website "as is". In no case the COMPANY is not liable civilly or criminally for any damage (positive, special or consequential, which is indicative and not limited, disjunctive and / or cumulative loss of profits, data, lost profits, monetary compensation, etc.) that may be suffered by a visitor of the online store or a third party from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions.

Intellectual property rights

All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the e-shop is prohibited. The reproduction, republication, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only allowed with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store under the diahroniki.com trademark or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide a license or right to use them by third parties.

User Liability

The user/customer agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics. He/she is obliged not to use the online store with the brand diahroniki.com for: 1. sending, publishing, sending by e-mail or transmitting by other means any content that is illegal for any reason, causes illegal insult and damage to the COMPANY or to any third party or violates the confidentiality or privacy of any person's information 2. sending, publishing, sending by e-mail or transmitting by other means any content that causes insult to the users' morals, social values, minors

Limited licence

diahroniki.com, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content elements. This license is not a transfer of title to the website and its elements and is subject to the following restrictions: (1) you must retain on all copies of the website and its elements all copyright and other proprietary rights notices; and (2) you may not modify the website and its elements in any way or reproduce or publicly display, or distribute or otherwise use the website and its elements for any public or commercial purpose.

Links to the website www.diahroniki.com

The links included in the online store, lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. COMPANY is not responsible for Internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

The COMPANY has created this website for the sole purpose of serving its customers. The diahroniki.com website is simple and friendly to use and has been designed to meet the specific needs of each user. In order to achieve the best service, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order, which is safeguarded by us.
This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the diahroniki.com website, our use of such data and the terms and conditions of use of this website. This Privacy Statement relates solely to your personal data that you provide to us during the course of your orders on this website.

General

The information voluntarily provided by the users of the mentioned website is used by diahroniki.com in order for its users to have direct and substantial communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders. The information that diahroniki.com collects through the website is intended to measure the number of visits to the website, to determine the customers' requirements for more products and to facilitate transactions with the company. diahroniki.com does not distribute to any other organization or partner not affiliated with diahroniki.com the email addresses, or any other information regarding its users and customers.

Gathering information

diahroniki.com has designed its website so that users can visit it without having to reveal their identity unless they wish to do so. Visitors to our website are asked to provide us with their personal data only if they wish to order product(s), register on our website and/or send emails to diahroniki.com

Use of Information. diahroniki.com collects four types of information about users.com; (3) data that the user gives us in participation in competitions that are held from time to time; (4) data that the user gives us for activation of telephony and internet services; (5) data that the user gives us when logging in via another platform (ios, android, Facebook, Google applications); (6) data that the user gives us when logging in via another platform (ios, android, Facebook, Google). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, phone number, credit card details, payment method of the order. In addition, you may also be asked for more specific information, such as shipping - delivery details of an order, billing details or details about an offer you have requested. diahroniki.com makes use of the information you provide during the online submission of the form in order to contact you regarding (i) the delivery of the order to your location, (ii) for confirmation and identification of the customer in any necessary case, (iii) new or alternative products offered by diahroniki.com, (iv) special offers of diahroniki.com, (v) activation of telephone or internet service, (vi) receipt of gifts after a competition draw. You may choose whether or not you wish to receive such communications from diahroniki.com by sending your request by e-mail to info@diahroniki.com.

Access to Information. Every order processing requires the collection of personal information for the delivery or reservation of an order. Also the use of a credit card, for the charging of which documents identifying the data of the legitimate holder are required the first time only, is ensured in every case. Any supporting documents and documents certifying and declaring the identity of the customer remain strictly confidential and are checked only by the responsible responsible department of diahroniki.com. Your submission of your personal data means that you consent to the use of such data by diahroniki.com employees for the purposes mentioned above. diahroniki.com requires its employees and website maintainers to provide its client users with the level of security stated in this Privacy Statement. Under no other circumstances may diahroniki.com share your personal information with others without your prior consent, unless required through legal channels. Please note that under certain conditions permitted or imposed by law or on the basis of a court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in the case of a court order).

Correction, Modification or Deletion of Information

diahroniki.com allows its users to correct, change, supplement or delete data and information submitted to diahroniki.com. If you choose to delete information, diahroniki.com will act to delete that information from its records immediately. For the protection and safety of the user, diahroniki.com will attempt to ensure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to make any queries contact diahroniki.com by e-mail at info@diahroniki.com. Changing or correcting your personal data can also be done through the registration page of diahroniki.com. Please note that we will do everything possible to protect your personal data, but the protection of your password to our website is also up to you.

Security of transactions

diahroniki.com is committed to ensuring the security and integrity of the data it collects about the users of its website. diahroniki.com has adopted procedures that protect the personal data that users provide to the website or provide to it by any other means (e.g. by telephone). These procedures protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this data is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security check between the data and the server is based on the unique code key, fully securing the communication. The browsers (browsers) Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the website of diahroniki.com.

Periodic Changes

As diahroniki.com continues to expand, update and improve its website, and its related products and services, it will update this policy. We recommend that you read this procedure periodically in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by diahroniki.com

If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website that have been communicated through it.

The COMPANY, by supporting E-Commerce, gives you the opportunity, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.
In order to highlight the benefits of using the internet in our daily shopping, below are the terms and conditions for returning defective or non-defective products.

Product Returns due to delivery errors

In all cases in which other than the sold products are delivered, by type or quantity or missing properties which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and verification of the error.In this case the costs of returning the products to the company and the costs of reshipment to the customer are borne by the COMPANY as long as the return method proposed by the company is followed.

Returns of defective products

In case it is determined that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the warranty of good operation or in case the COMPANY itself provides the warranty of good operation directly, the following applies:

 

• The guarantee is provided for a limited period of time indicated in this link.
• The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DAT, Retailer's receipt, etc.) and its complete packaging.If the defect was discovered later than the delivery and the packaging does not exist or if the packaging of the product was received by the distributors during the delivery of the item, the packaging of the product is not required.
• The return of the products will be carried out either by the COMPANY's personnel and means of transport or by courier, or in one of the stores maintained by the COMPANY with the brand "www.diahroniki.com" nationwide. In cases of return by courier, the customer bears the cost of shipping to COMPANY and COMPANY bears the cost of shipping the replaced or repaired product.
• After the return of the products, the defect reported by the customer is checked and then the customer is contacted to inform him about the results of the check.
• If the defect is detected, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired in a reasonable time and no other product of equivalent or better characteristics or equivalent value for replacement can be found by the COMPANY. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the original payment of the customer to the COMPANY.
• In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. The COMPANY after such notification shall not be responsible for the time and manner of execution of the counter-billing, regulated by the aforementioned contract.In case of payment by bank transfer, a reverse bank transfer shall be made from the COMPANY's accounts to the customer.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Returns of products deemed defective on delivery (DOA)

The return of products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product must be undamaged and must have all original documentation that accompanied the product (e.g., DOA, Retailer's Receipt, etc.) and complete packaging. In such cases the following applies:

• The product is received and checked for the detection of the defect reported by the CLIENT.
• Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not want replacement, the money of the original purchase will be refunded to the customer.The refund is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. Following such notification, the COMPANY shall not be responsible for the time and manner of execution of the counter-billing, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "pick up from the store", it will be done by returning the money to him from any store in the COMPANY's network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
• The shipping costs both for the return of the products to the COMPANY and for the reshipment to the CLIENT of the replaced product are borne by the COMPANY.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.
• In the case of air conditioners, a visit by the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the damage of the device is required, so that it can be considered that the product was defective upon delivery (DOA).

 

Return of non-defective products - Right of unjustified withdrawal by the customer

The Client has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (when it is such a contract), or from the delivery (when it is about products) and even more so when there are several products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal is possible under the following conditions:

• This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
• The withdrawal statement is made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.
• Following the declaration of withdrawal, the COMPANY is obliged to refund the price received within 14 days from the receipt of the products.
• Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by COMPANY.
• The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of billing by credit card as follows: in the event that until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will perform any action provided for under the contract it has drawn up with the client. Upon such notification, the COMPANY shall not be responsible for the time and manner of execution of the counter-billing, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option of "pick-up from the store", it will be done with a refund to the customer from the store where he/she made the pick-up of the product. In the case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
• The customer is liable to indemnify the company if he has made use other than that which is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. The ascertainment of the nature, characteristics and functioning of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the goods and putting the goods into operation. The company is willing to inform the customer of any questions regarding the nature and operation of the products by providing additional information material, electronic or otherwise. In case of opening the packaging or putting the products into operation, the value of the products is automatically reduced as the product is classified as second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the packaging and consequently from the classification of the product as second-hand is considered on a case-by-case basis and is determined by the company and is usually in the range of 20%-30%.The COMPANY is entitled to agree with the customer to compensate the customer even by mutual set-off.
• If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided until the withdrawal declaration.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Exceptions to withdrawal

No withdrawal in

• service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with the customer's acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier
• products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items (such as but not limited to depilatory machines, shaving - cutting - trimming machines, brushes, toothbrushes and thermometers, etc.).
• contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts that were necessarily used in the performance of the maintenance work or repairs, the right of withdrawal applies to those additional services or goods.
• the sale of sealed sound recordings or sealed video recordings or sealed computer software, unsealed after delivery.

 

Safe products - Warranty conditions

The products made available by the COMPANY are long-lasting products that carry all necessary certification of safe operation. The products are accompanied by written instructions for use (except for simple to use products) and by a written warranty of reasonable duration, in Greek. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, its local scope of validity and the rights conferred by the applicable law. The warranty of the appliance is valid, according to the manufacturer, from the date of purchase and allows for free repair of the problem, as long as the following conditions are met:

• There must be the dealer's warranty and proof of purchase of the device.
• The fixed data of the device ( Serial number -SerialNo.)
• Do not exclude the damage based on the manufacturer's warranty form.

  For more information we are always at your disposal either by phone at 2271042633, or by e-mail at info@diahroniki.com

 

Payment methods

By Debit or Credit Card

The customer can pay the price of the sale and other agreed charges and fees by credit card (Visa, Mastercard) or debit card through Eurobank.

By deposit to a bank account

The customer can pay the sale price and other agreed charges and fees to the following bank numbers:

ALPHA BANK

IBAN : GR1201406000600002002010634

NATIONAL

PIRAEUS

EUROBANK

IBAN : GR7202603120000430200092702

With Paypal

You can also use the Paypal payment gateway to make your purchases quickly and easily!

Order delivery method - charges for deliveries

Deliveries to areas within Greece - obligations:
The products and services delivered after the order are sent to the address and to the recipient that the customer has stated during the submission of the order, which has been accepted by the COMPANY. The COMPANY freely chooses the means of delivery. The shipment of the sold goods is free of charge to the customer, regardless of the size of the deliverables.